PeakPro Support

Frequently asked questions

The app doesn't show any peaks.

PeakPro needs location access to compute visible peaks. Check in system settings that location permission ("While Using the App") is granted and that you have GPS reception — indoors the position is often inaccurate.

The AR view is misaligned or shows names in the wrong place.

This is usually an uncalibrated compass. Move the device in a figure-eight motion a few times, away from metal objects and magnets (e.g. cases with magnetic closures), then reopen the AR view.

How do I restore my Ultra purchase?

The Ultra purchase is tied to your app store account. Open Settings in PeakPro and tap "Restore purchases". Make sure you are signed in with the same Apple or Google account you used for the purchase.

Does PeakPro work offline?

Peak computation works without a connection; some content such as satellite data or map layers occasionally requires internet access.

How do I delete my data?

PeakPro has no account — your data (viewpoints, favorites, settings) lives only on your device and is removed when you delete the app. To delete anonymous analytics data, contact us by e-mail.